Damage assessment
To repair your car, we first conduct a damage assessment to determine what needs to be fixed. The assessment is always free, and there’s no obligation on your part. You can book an appointment at one of our work shops, submit a digital photo assessment, or stop by for a walk-in visit. If you choose to walk in, there may be a wait.
Physical or digital photo assessment
Digital photo assessment
Take a photo of the damage with your cell phone and submit it directly online. We’ll review the photos and get back to you with an assessment and the next steps — quickly and easily, without you having to visit a repair shop.
Workshop inspection
You can also schedule an appointment for a damage inspection at the repair shop. The inspection takes about 20 minutes.
The repair process step by step
How the repair process works
1
Submit a digital photo assessment, or schedule an appointment at the repair shop.
2
We assess the damage, handle communication with the insurance company, and order replacement parts.
3
Drop off the car at the agreed-upon time.
4
All set! The car is ready to be picked up.
Use your cell phone to take photos of the car and the damage, following the instructions. It only takes a few minutes and can be done wherever you are.
FAQ
Do I need to schedule an appointment for a damage inspection?
In order to repair your car, we’ll first assess what needs to be fixed. You can easily complete a digital damage assessment right here on our website and send it to us, or schedule an appointment at a repair shop. The damage assessment at a repair shop takes about 20 minutes. During the inspection, we’ll assess the extent of the damage, provide a cost estimate, and supply the necessary information to your insurance company. At the same time, we’ll schedule an appointment for the actual repair.
Does Werksta work with my insurance company?
Yes, Werksta works with all insurance companies. In order for you to receive compensation, your insurance company needs a claim form.
Haven’t had a chance to file a claim yet? No problem—we’ll help you with that when you come in for the damage inspection. If you’ve already filed a claim, just let us know which insurance company you’re with. We’ll then send all the necessary information and our assessment of the repair directly to them.
What kinds of damage does Werksta repair?
At Werksta, we make it easy for you to get help with all kinds of repairs for sheet metal, paint, and collision damage to your car. We’re also experts in repairing stone chips in windshields and replacing windshields. We perform auto painting at our own paint shops.
- Body damage (such as dents, scratches, and impact damage)
- Paint damage (such as scratches, collision damage, or stone chips in the paint)
- Parking-related damage (such as door dings or plastic repairs to bumpers)
- Windshields (Stone Chip Repair and Windshield Replacement)
- Electric and hybrid cars. We have expertise in vehicles with new technology and repair electric and hybrid cars of various makes.
My car is owned by a finance/leasing company. Can I have it repaired at Werksta?
Yes. We perform repairs regardless of the car’s ownership status. Contact our customer service center at 020-62 29 00, and we’ll be happy to help you.
Does my car’s manufacturer’s warranty apply at Werksta?
Yes, your manufacturer’s warranty is valid. We always perform repairs in accordance with the car manufacturer’s instructions, which ensures that your car’s safety and durability are maintained. In addition, you receive a warranty on all repair work we perform.
How do I know when my car is ready to be picked up?
When you drop off your car, you’ll receive an estimated completion date. As soon as your car is ready, we’ll contact you by phone or text message. If you have any questions about the repairs to your car, our customer service center will be happy to help.
Does Werksta provide a loaner car during the repair period?
At some of our service centers, you can get a loaner car while your car is being repaired. Contact your service center, and they’ll tell you more about the details.
Does Werksta also repair corrosion damage?
We specialize in repairing damage. Routine work, such as corrosion repairs, is not part of our service offerings.